Terms & Conditions for Flower Delivery Silvertown

Introduction

These Terms and Conditions ("Terms") govern your use of and purchases from Flower Delivery Silvertown. By placing an order through our online store, you agree to be bound by these Terms. These Terms apply to customers throughout Silvertown and the surrounding areas who access our website or utilize our flower delivery services. Please read these Terms carefully before placing an order.

Order Process

1. Product Selection: To place an order for flower delivery in Silvertown, browse our online catalogue and select your desired floral arrangements, bouquets, or additional products, as available. Product images on our website are for illustrative purposes only. Actual products may vary due to seasonal availability and substitutions when necessary, though quality and value will be maintained.

2. Order Submission: Complete the online order form by providing accurate recipient and delivery information, including the address, date, and any special instructions. It is your responsibility to ensure all details submitted are correct.

3. Order Confirmation: After submitting your order, you will receive an order confirmation message summarising your purchase details. This confirmation is an acknowledgment that we have received your order; it is not a guarantee of delivery until payment is processed and the order accepted by us.

4. Order Acceptance: Flower Delivery Silvertown reserves the right to accept or decline any order at our discretion, including in cases of product unavailability or if the delivery area is not accessible. If your order cannot be fulfilled, you will be notified as soon as possible and any payment made will be refunded promptly.

Payments

1. Accepted Payment Methods: We accept payment through major credit and debit cards as indicated on our website. Payment is required in full at the time of ordering. Payments will be processed through secure third-party payment gateways.

2. Pricing: All prices listed are in British Pounds (GBP) and include VAT where applicable. Delivery charges, if any, will be clearly displayed during the checkout process before you complete your purchase. We aim to ensure that all pricing information is accurate. In the event of a pricing error, you will be notified prior to order fulfillment and given the option to reconfirm or cancel the order.

3. Payment Security: Flower Delivery Silvertown does not store payment details on our servers. All transactions are encrypted for your protection. We take no liability for any loss arising from use of payment details by unauthorized persons unless such loss is caused by our negligence.

Cancellations & Amendments

1. Order Cancellation by Customer: If you wish to cancel your flower delivery order, please notify us as soon as possible. For standard orders, cancellations may be accepted up to 24 hours before the scheduled delivery date. Because flowers are perishable and we prepare arrangements specifically for your order, cancellations requested less than 24 hours before delivery may not be possible and may be subject to charges up to the full order value.

2. Amendments: Amendments to your order (such as changes to delivery address or recipient details) must be requested at least 24 hours prior to delivery. While we will make every effort to accommodate changes, we cannot guarantee amendments if the request is received later or if the order has already been prepared or dispatched.

3. Cancellation by Flower Delivery Silvertown: We reserve the right to cancel an order if we are unable to fulfill it due to circumstances beyond our control (including product unavailability, adverse weather, or events affecting the delivery area). Should we cancel your order, you will receive a full refund of all amounts paid.

Delivery Terms

1. Delivery Areas: Flower Delivery Silvertown provides flower delivery throughout Silvertown and surrounding areas. Deliveries are made to residential and business addresses as specified in the online order form.

2. Delivery Times: We aim to deliver flowers on the date requested in your order. While we strive to meet all delivery times, specific delivery slots cannot be guaranteed unless otherwise stated at the time of order. Delays may occasionally occur due to factors outside our control (e.g., traffic, adverse weather).

3. Delivery Attempts: If the recipient is unavailable at the time of delivery, we may leave the flowers in a safe place, with a neighbor (where appropriate), or attempt redelivery. Instructions left at the delivery address will be followed to the best of our ability. We accept no liability for delivery problems arising from incomplete or incorrect addresses provided by the customer.

Product Substitution Policy

While every effort is made to supply products as displayed, there may be occasions when particular flower varieties, colors, or packaging are unavailable due to seasonal or supply issues. In such cases, we reserve the right to substitute with items of equal or greater value and similar style, ensuring the overall appearance and quality of the arrangement is maintained. Where significant substitutions are required, we will notify you and seek your approval.

Quality and Satisfaction

We strive to ensure the highest quality for every order. Should you be dissatisfied with the flowers or service received, please contact us promptly so that we may address your concerns. All complaints must be reported within 48 hours of delivery. In the event of flowers arriving in substandard condition, please retain the bouquet and provide photographs to assist in investigation and resolution. Where justified, replacements or refunds may be offered at our discretion.

Liability

1. Limitation of Liability: Our liability for losses you suffer as a result of us breaching these Terms is strictly limited to the purchase price paid for the products in question, unless otherwise required by applicable law. We shall not be liable for indirect, incidental, consequential, or special damages arising from or related to your order or use of our site, including failure to deliver on a specified date or time.

2. Events Outside Our Control: We are not liable for delays or failure to perform our obligations if such delay or non-performance results from events beyond our reasonable control, including but not limited to acts of God, strikes, natural disasters, epidemics, failure of suppliers, or interruption of transport networks.

Intellectual Property

All content on this website, including text, images, graphics, and logos, is the property of Flower Delivery Silvertown or its content suppliers. Use of any materials on this website for purposes other than ordering flowers or as expressly authorized in writing is prohibited.

Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will take effect immediately upon posting on our website. It is your responsibility to review these Terms regularly before placing each order. Continuing to use our site or services constitutes acceptance of the revised Terms.

Privacy and Data Protection

We are committed to protecting your privacy and complying with data protection laws. Any personal information you provide to us will be handled in accordance with our Privacy Policy. We use your information primarily to process your order, arrange delivery, and improve our services. We do not sell or share your data with third parties except as needed to fulfill your order.

Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from the remaining Terms, which will remain in effect and enforceable.

Governing Law and Jurisdiction

These Terms and any disputes arising in relation to them (including non-contractual disputes) are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire Agreement

These Terms contain the entire agreement between you (the customer) and Flower Delivery Silvertown regarding your use of our website and flower delivery services, superseding any prior agreements or representations.

Contact Us

For any queries, questions or feedback related to these Terms, or to discuss flower delivery orders in Silvertown and the surrounding areas, please use the contact form provided on our website. We aim to respond to all enquiries in a timely manner.

Note: These Terms & Conditions apply to all online flower delivery customers in Silvertown and the immediate surrounding areas served by Flower Delivery Silvertown.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Silvertown, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Silvertown.

For assistance with orders, returns or account queries, please fill out the Contact Us form.