Returns, Refunds & Complaints at Flower Delivery Silvertown

Our Commitment to Freshness in Silvertown

At Flower Delivery Silvertown, we are dedicated to delighting every customer with our gorgeous flowers and professional service. We pride ourselves on being a trusted local florist, serving households and businesses across Silvertown and the nearby areas. Our fresh Flowers Guarantee backs every order, so you can order with confidence, knowing your blooms will arrive vibrant and beautiful.

Fresh Flowers Guarantee & Freshness Window

Your satisfaction matters to us, which is why we guarantee the freshness of all flowers delivered in Silvertown. From the moment of delivery, your flowers should remain fresh and lively for a minimum of five days (some varieties may last even longer with proper care). To get the best out of your bouquet, please remember to trim the stems and refresh the water regularly.

Damaged-on-Arrival Policy

We take every care in packing and transporting your arrangements. However, in the rare event that your flowers arrive damaged, wilted, or not up to the high standards you expect, please notify us within 24 hours of receipt. Reporting promptly helps us resolve the issue and maintain our high standards across Silvertown flower deliveries. Please retain your original arrangement and, if possible, provide photos so we can assess the situation quickly.

Refunds & Replacements

Your happiness is our priority. For flowers or arrangements delivered that do not meet our fresh Flowers Guarantee or arrive damaged, we offer a choice between a full refund or a replacement bouquet delivered at the next available time slot. Our team will guide you through the simple process and advise on the appropriate solution based on your specific situation.

Please note that to be eligible for a refund or replacement, the complaint must be made within five days of delivery. This window allows us to address freshness concerns effectively and to maintain the excellent local service Flower Delivery Silvertown is known for.

Complaints Process

We always aim to exceed your expectations, but we understand that things do not always go as planned. If you are not fully satisfied with your experience, we encourage you to contact our customer support team as soon as possible. Provide details about your order, what went wrong, and any relevant information that can help us resolve your complaint quickly. Our experienced team will investigate the issue and respond with a resolution proposal, which may include a refund, replacement, or other remedies depending on your situation.

Every complaint is logged and reviewed so we can improve our processes and continue to provide Silvertown with the freshest flowers and impeccable service.

Your Trusted Local Florist in Silvertown

Flower Delivery Silvertown is honoured to be the florist of choice for homes and businesses in our community. Thank you for trusting us with your special moments. Our team is always happy to assist you with any returns, refunds, or feedback, ensuring you enjoy the full beauty and freshness of every flower arrangement delivered throughout Silvertown.